Customer-oriented quality approach


Lasting customer satisfaction is our primary quality objective. We are committed to meet or exceed customer expectations with respect to quality, service, delivery and cost. Every day, in everything we do, we aim to satisfy and even exceed this commitment by:

  • Consistently meeting or surpassing customer expectations regarding product quality and performance, and short response times
  • Thoroughly understanding customer needs
  • Delivering products and services in a timely manner to meet customer requirements
  • Continually improving our processes and systems
  • Ensuring our personnel are properly trained to fully serve our customers

To ensure maximum quality, Rohde & Schwarz has adopted a quality management model that allows customers to play a significant role in defining requirements.

Knowledge of customers’ perception of our performance is the basic prerequisite for target-oriented action. The Management System ensures that customer needs and expectations are continuously identified, translated into requirements, implemented and monitored. We focus our efforts on building strong customer relationships, which results in products in line with the market’s demands for features and quality.