Information Technology : Working Student - Technical Service Support Printing (m/f/d)

Your tasks

• Assist in documenting and updating platform maintenance and security concepts
• Monitor service KPIs and availability metrics; support incident management and documentation
• Aid in change management processes, including drafting requests and communications
• Prepare service reviews and analyze recurring issues with guidance Create and update technical documentation and standard operating procedures SOPs
• Support end-user documentation development with TSO and BSO collaboration
• Initiate user communication regarding new orders or returns of leased devices
• Create ServiceNow requests for tracking devices and enter orders in SAP
• Coordinate with local IT contacts on devices nearing lease end and provide order assistance

Your qualifications

• Enrolled student in computer science, electrical engineering or comparable field of studies
• good and proactive way of communicating
• Provide timely updates to stakeholders on device status and necessary actions
• Use advanced Excel skills for service reporting, KPI tracking, and cost analysis
• Demonstrate strong verbal and written communication skills in both German and English to effectively collaborate with internal and external stakeholders

Interested?

We are looking forward to receiving your application! The best way to apply is online using the reference number. If you have any questions, please feel free to contact your recruiting contact at any time.

You must be properly enrolled for the duration of your employment. You can work up to 20 hours per week during the lecture period. Mobile working is possible - but your main place of work is Munich.

We place great importance on equal opportunities. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.

Reference number: 13928

Recruiting contact: Emilia Kansik