Services : ILS Manager

Your tasks

• ILS development topics:
• The ILS Manager will act as project manager for all ILS disciplines and work related activities
• Supports in the offer preparation phase, for new business opportunities
• ILS Management set-up including ILS milestone planning, coordination, monitoring, follow-up, reporting of ILS work packages (LSA, Tech Pubs, Obsolescence Management, Training)
• Ensure that the customer requirements, with respect to Services and ILS, are respected
• Ensure delivery on time, on cost and on quality of all the contractual deliverables
• Design To Support: strengthen the direct connection between services and engineering, to influence system design for optimal supportability in service
• Working with local ILS suppliers /subcontractor and organization for the startup of the subcontracted activities
• Management of Supplier(s), for the different ILS work packages (work packages preparation, planning, periodical reporting meetings, quality checks on the deliverables and related administrative documents)
• Review of subcontractor’s technical scope
• Coordination with all relevant internal and external stakeholders (e.g. Production, Supply Chain, Sales, Project Managers, Customers)
• Coordination of entry into service phase with service transition teams
• Periodical reporting to international ILS team lead
• Link and liaison with ILS Team in Germany and Spain
• Participate in Customer ILS progress meetings Preparation for entry into Service:
• The ILS Manager is responsible for defining and implementing the service and support capability of Rohde & Schwarz for products, systems, and customer projects. The goal is to implement a service and support concept that meets the contractually agreed requirements from supply contracts for products, systems, and customer projects, as well as service contracts (e.g., Service Level Agreement)
• Identify and implement required service and support structures as well as capabilities
• Implement contract details in SAP and C4C (contract number, support teams, KPIs, etc.)
• Initiating and monitoring the service-oriented material introduction, including subcontractor management
• Create and maintain the Service Implementation Plan until handover to the Service Delivery Manager (SDM)
• Coordinate and initiate the creation and maintenance of the system bill of materials
• Ensure spare parts availability within customer projects
• Implement the training concept for internal and external service and support personnel
• Participate in the FAT & FinAT to finalize service and support-related information
• Conduct an end-to-end test of the defined service processes
• Hand over and explain the defined service concept to the Service Delivery Manager and the Service and Support Structure
• Contribute to the service product development process if necessary

Your qualifications

• Studies in Engineering, Business Administrations or comparable course of study
• Strong leadership skills and ability to communicate and influence different stakeholders
• Deep knowledge of ILS end-to-end process and standards
• Extensive Technical and Project management experience (minimum 4 years) in various ILS projects
• Very good knowledge of MS Office (Excel, Word, Power Point)
• Knowledge of S1000D and other ILS standards
• Knowledge of the main ILS production tools (e.g. Eagle, Arbortex Editor, Windchill)
• Reliable and structured way of working
• Ability to work in international teams, take the initiative and propose solutions
• Fluent in English and Dutch languages (written and spoken)

Interested?