Giovanna Branciforte HR Manager
In the frame of our strongly growing Technical Service (Calibration and Repair) business, service solution design is of great importance in order to satisfy our current and future Customers' needs.
For these reasons, it is of paramount importance to increase the capacity of our international Service Design team. The task will be carried out from our office in Madrid.
Your tasks
- Development and implementation of technical service solution:
- Development of customer-specific service solutions in collaboration with sales, service product management, service delivery teams and subcontractors
- Design and planning of international service campaigns at customer locations or R&S service centers along the entire process chain
- Evaluation and coordination of defined service campaign design with responsible service units, including coordination with subcontractors
- Support of sales in preparing quotations and handling service campaigns
- Creating and editing project calculations
- Identification and management of resource issues, including preparation of decision templates and initiating escalations
- Coordination and ensuring of transparency at interfaces (sales, service product management and service operation): KPIs, regular communications and adherence to agreed measures
- Initiate, design, collaborate and implement process and tool improvements along the e2e Service campaign process
- Collaboration/management of subprojects in cross-divisional projects
- Technical and commercial clarification of non-standard service requests
- Project Lead Service (PLS): Project Manager for service delivery aspects of service product development projects
- Develop innovative, cost-efficient delivery solutions based on service building block framework
- Implement delivery capabilities as defined in the service project proposal and hand-over to operational responsibility.
