Services : Service Business Success Manager - Columbia, MD

Your tasks

• Leverage inputs from across the Service Sales and Delivery organizations to enable customer focused product ideas.
• Implement new Service delivery strategies to meet market demands
• Build sustainment models/plans for Rohde & Schwarz systems to enable long-term supportability
• Provide guidance to management for decision-making as regards overall service business health and direction, as well as product definition and planning.
• Contribute to direction of strategic growth opportunities for the Service organization
• Gather, analyze data and produce evidence-based recommendations in actionable executive summaries (convert data to actionable knowledge), including competitive comparisons for example
• Support the Service Sales team as directed for compiling market information regarding system service, generating service agreement scope and content, supporting customer meetings in conjunction with Service Sales to deliver seamless service integration
• Work cross-functionally with other departments in a collaborative fashion to support the overall Service organization
• Support delivery process development activities (identify process gaps, suggest solutions, document work instructions)
• Debrief Service Delivery team post-delivery and communicate actionable insights with the Account Management team
• Develop a scalable approach to identifying instruments that are nearing the end of their support life and generate leads for the Account Management team and Service Sales organization to engage the customers (Technology Refresh)

Your qualifications

• Bachelor's degree or higher in business administration, or related field, or similar tenure of experience working in a sales organization
• 3+ years of customer service, sales, or business development experience, preferably in a Service field
• Experience with "ground-up" product planning and development/release (product imagination through actualization and deployment)
• Proficiency with Microsoft Office Suite, particularly Excel for tracking and reporting
• Experience with customer management tools (CRM) and creating data packages from those tools
• Excellent and effective communication ability, comfortable with changing organizational needs, highly engaged in business success
• Ability to travel up to 25% (for onsite meetings if working remote, eg), including international travel
• Ability to support early morning or later evening meetings depending upon time zone
• Preference to be within commute distance of Columbia, MD for hybrid work model
• In order to be considered, candidates must reside in the US and have permanent work authorization.

Interested?

We are looking forward to receiving your application!

The total compensation for this position is $128K-$190K. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills.

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.

As long as the job posting is online, we welcome applications for the position.